Job Information
Vanderbilt University Medical Center Associate Operating Officer, Vanderbilt Heart and Vascular Institute in Nashville, Tennessee
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
Hosp & Clinic Admin
Job Summary:
Vanderbilt Health - Executive Search Team is conducting a national search for an Associate Operating Officer (AOO) Vanderbilt Heart and Vascular Institute in our VUAH Hospital.
The Associate Operating Officer shall provide expert management for the operations of the VHVI Segment by providing administrative oversight and leadership in a manner that supports the mission, credo, and vision of VUMC. The AOO will have administrative strategic and operating oversight for the VHVI Segment. The AOO collaborates with the Associate Chief of Staff and the Associate Nurse Officer for the VHVI Segment, and the associated Medical and Nursing Leaders, in the determination of functions and processes to achieve VUAH and VHVI Segment goals. This role provides leadership and direction in the planning, implementation, and evaluation of activities in the VHVI Segment areas of responsibility. In keeping with policies and procedures of VUMC and the Adult Clinical Enterprise, the VHVI Segment Leadership Team (including ASOC, ANO, and AOO) shall have shared generalized duties and responsibilities as outlined below.
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Key Responsibilities
Leadership
Establish the mission, strategic plan, operational/programmatic plans, and practices for the VHVI Segment.
Lead activities related to performance, improvement, and risk management programs in order to establish and meet clinical quality goals, effective cost management, patient satisfaction, and business goals.
Participates in the planning, implementation, and evaluation of clinical programs and services, assuring appropriate resources for the delivery of care.
Builds and maintains key strategic partnerships, both internally across VUMC and within the marketplace, that facilitate achievement of goals and objectives.
Operations
Works within a matrix relationship with leaders to oversee operations of the VHVI Segment and collaborates with core service leadership in the management of clinical core functions (i.e. lab, emergency department, patient flow, patient transport, etc.).
Identify significant workflows relevant to the VHVI Segment; and support measurable clinical processes and support appropriate clinical and/or workflow pathways ensuring care occurs in the appropriate site in a timely fashion. Implement cost improvement initiatives to improve value to the patient.
Demonstrate high level of knowledge of radiologic services provided and of the requirements for delivery of services.
As assigned, represents VUMC in various meetings and organizations where VUMC maintains membership.
Design, implement, evaluate and market programs to maximize clinical outcomes, functional status, patient/customer satisfaction and reimbursement.
Lead and provide feedback to direct reports with full responsibility for planning, coordinating, and controlling the work procedures; analyze and evaluate ongoing department or segment programs to identify areas where adjustments/improvements are needed; provide advice/consultation to others regarding problems.
Ensures maximally efficient and effective utilization of capital equipment.
Define criteria related to the selection and acquisition of equipment, outside vendors, supplies, and support services, subject to the final approval process.
Participates in the planning and promotion of community health programs related to the VHVI Segment.
Support, promote and integrate research activities in the accordance with the Department, Segment, or VUMC goals.
Promote and monitor the effective utilization of the assigned space in support of the VHVI Segment’s goals.
Ensure the most effective operations of the VHVI Segment through program development, process improvement and coordination/integration of processes with other departments or segments.
Recruitment/Retention/Performance Management
Define the qualifications and performance expectations for all staff positions through the Performance Development system, including VHVI Segment specific job descriptions and measurable performance standards.
Play an active role in recruiting, interviewing, hiring, orienting and retaining high level talent at all levels.
Actively engage in processes that develop and reward high performers while addressing performance improvement needs through coaching, accountability plans and disciplinary action.
Creates an environment that fosters staff and leader satisfaction and excellence in performance.
Communication
Model behavior consistent with the credo, mission, vision, and values of the enterprise through leading, coordinating projects, innovating, initiating improvement, and developing new programs. Likewise, model appropriate behavior in all interactions with patients, families, and staff.
Communicate within and across departments and the VHVI Segment to maximize effectiveness, efficiency and information sharing.
Create an environment that encourages and supports self-development and learning for all staff.
Promote Shared Governance model throughout the VHVI Segment.
Attend quarterly PCC/VHVI Segment Leadership team meetings.
Meet at least monthly with the members of the VHVI Segment leadership team to review clinical performance data.
Compliance and Regulatory
Review, approve, communicate, and implement clinical protocols, policies and procedures, in an effort to facilitate efficient and effective practices.
Responsible for coordinating and ensuring regulatory compliance with all State/Federal and JCAHO standards as evidenced by successful surveys and inspections.
Maintain readiness for internal and external survey/inspections by assuring that all faculty and staff are knowledgeable of regulatory standards applicable to their work and ensuring that standards are met within the VHVI Segment to assure Clinical Enterprise accreditation/licensure.
Growth and Business Development
Develop and coordinate the strategic growth objectives for the PCCs and VHVI Segment to meet the mission for VUMC.
Responsible for crafting operational plans to achieve target performance and growth.
Evaluate changing demographic, legal and technical developments in the field and initiate new or enhanced programs responsive to such needs.
Engage the medical staff, employees, and community to seek innovative program enhancements that benefit the community and financial health of the VHVI Segment.
Finance
Reduce operational costs and increase revenues based on knowledge of market trends, operating procedures and reimbursement matters.
Participate in the preparation of the annual operating budget, including direct labor, material and supplies, services, equipment maintenance and replacement.
Ensure financial targets are met or exceeded.
Evaluate organizational functions and structures to best determine the allocation and utilization of resources.
Coordinate capital purchase decision-making within the VHVI Segment to align with strategic goals.
Performance Development.
Coordinate the development of performance standards, objectives, evaluations, appropriate pay and opportunity for growth and development of staff.
Adapt and align organizational structures to optimize efficient and effectiveness of services.
Quality and Service
Review VHVI Segment performance in relation to established goals, implementing changes to effect continual improvement in the services provided.
Create and exceed service standards utilizing key service dimension and from knowledge of patient/customer expectations and best practice.
Monitor patient satisfaction scores for the VHVI Segment and collaborate with other leaders to develop and implement action plans to address issues.
Standardize services, processes, resources, and practices where appropriate to improve efficiency maximizing continuity of patient care while maintaining professional standards within disciplines and across the VHVI Segment.
Lead activities related to performance improvement, and risk management programs in order to establish and meet clinical quality goals, effective cost management, and patient satisfaction.
Lead the development and implementation of work systems, with a focus on enhancing system reliability.
Basic Qualifications
Master's Degree required (Nursing, MBA, MHA)
10+ years experience (Required)
#LI-AM1
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities:
- Organizational Impact: Establishes function strategies with direct impact on the function results.* Problem Solving/ Complexity of work: Directs the resolution of numerous strategic issues that affect own function and the broader organization.* Breadth of Knowledge: Applies in-depth business knowledge across multiple areas of the business. * Team Interaction: Leads a function serving the organization at large.
Core Capabilities :
Supporting Colleagues: - Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others. - Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations. - Communicates Effectively: Anticipates difference audience concerns, styles and finds mutually beneficial solutions across conflicting and sensitive issues. Delivering Excellent Services : - Serves Others with Compassion: Demonstrates in-depth knowledge of broad-based issues and considers the interests of others to improve satisfaction of services. - Solves Complex Problems: Critically evaluates complex information and identifies trends/risks to make recommendations to improve processes across areas. - Offers Meaningful Advice and Support: Provides ongoing feedback and development discussions to motivate and support team members to maximize performance .Ensuring High Quality : - Performs Excellent Work: Anticipates problems or obstacles which may interfere with quality standards and develops plants to ensure area's quality standards are met. - Ensures Continuous Improvement: Routinely draws upon valuable learning from others, past experiences, and new information to determine key opportunities. - Fulfills Safety and Regulatory Requirements: Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance. Managing Resources Effectively: - Demonstrates Accountability: Identifies potential obstacles to goal achievement and develops solutions to address those obstacles. - Stewards Organizational Resources: Creates the appropriate systems and processes to effectively manage resources. - Makes Data Driven Decisions: Applies in-depth knowledge of data to recommend and implement new approaches to improve decision making capabilities. Fostering Innovation: - Generates New Ideas: Identifies opportunities and leads development of new initiatives that create value across areas. - Applies Technology: Creates the energy and drive for self/others to identify and leverage technology in new, innovative ways to drive greater efficiencies. - Adapts to Change: Anticipates the change process and clearly communicates impact on others/own team(s), assisting them in embracing the change.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
10 years
Education:
Master's
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled