Vanderbilt University Medical Center Associate Operating Officer, Vanderbilt Ingram Cancer Center in Nashville, Tennessee

Discover VanderbiltUniversity Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and health and wellness through preeminent programs in patient care, education, and research.

Vanderbilt-Ingram Cancer Center is at the forefront of new discoveries that help us prevent, find, treat, manage and cure cancer. But we can't make these discoveries alone. Our patients, caregivers, community leaders, donors, volunteers, and educators contribute their insight, time, and passion to advancing the discoveries that lead us closer to a cure.

Vanderbilt University Medical Center Executive Search Team is conducting a national search for an Associate Operating Officer, Vanderbilt Ingram Cancer Center (VICC). We are seeking a strong and motivated individual with leadership and business experience to provide overall strategic leadership. The Associate Operating Officer shall provide general management for the operations of a Patient Care Center by providing administrative oversight and leadership in a manner that supports the mission, credo, and vision of VUMC.

In partnership with the Associate Nursing Officer, will have strategic and operating authority for large and complex patient care systems. The AOO collaborates with the Medical and Nursing Leaders in the determination of functions and processes to achieve PCC goals. This role provides leadership and direction in the planning, implementation, and evaluation of activities in all PCC areas of responsibility. In keeping with policies and procedures of VUMC and the Adult Clinical Enterprise, the PCC Leadership Team (including the Medical Leader, Administrative Leader, and Nursing Leader) shall have shared generalized duties and responsibilities as outlined below.

Essential Functions:

  • Establish the mission,strategic plan, operational/programmatic plans, and practices for the PCC.

  • Lead activities related toperformance, improvement, and risk management programs in order toestablish and meet clinical quality goals, effective cost management,patient satisfaction, and business goals.

  • Participates in the planning,implementation, and evaluation of clinical programs and services, assuringappropriate resources for the delivery of care.

  • Builds and maintains keystrategic partnerships, both internally across VUMC and within themarketplace, that facilitate achievement of goals and objectives.

  • Operations

  • Works within a matrixrelationship with leaders to oversee operations of the PCC andcollaborates with core service leadership in the management of clinicalcore functions (i.e. lab, pharmacy, transport, etc.).

  • Identify significant diseaseconditions relevant to the PCC; and: Specifically engineer measurableclinical processes and establish appropriate clinical pathways across thecontinuum Implement cost improvement initiatives to improve value to thepatient in the management of the specific disease conditions(s).

  • Demonstrate high level ofknowledge of the patient population served and of the requirements fordelivery of services.

  • As assigned, represents VUMC invarious meetings and organizations where VUMC maintains membership.

  • Design, implement, evaluate andmarket programs to maximize clinical outcomes, functional status,patient/customer satisfaction and reimbursement

  • Lead and provide feedback todirect reports with full responsibility for planning, coordinating, andcontrolling the work procedures; analyze and evaluate ongoing departmentprograms to identify areas where adjustments/improvements are needed;provide advice/consultation to others regarding problems.

  • Leads the transition of careinitiatives in the PCC, with a focus on top disease conditions.

  • Define criteria related to theselection and acquisition of equipment, outside vendors, supplies, andsupport services, subject to the final approval process.

  • Participates in the planningand promotion of community health programs related to the PCC.

  • Support, promote and integrateresearch activities in the accordance with the Division, Department, orVUMC goals.

  • Promote and monitor the effectiveutilization of the assigned space in support of the PCC's goals.

  • Ensure the most effectiveoperations of the PCC through program development, process improvement andcoordination/integration of processes with other departments.

  • Recruitment/Retention/PerformanceManagement

  • Define the qualifications andperformance expectations for all staff positions through the PerformanceDevelopment system, including PCC specific job descriptions and measurableperformance standards.

  • Play an active role inrecruiting, interviewing, hiring, orienting and retaining high leveltalent at all levels.

  • Actively engage in processesthat develop and reward high performers while addressing performanceimprovement needs through coaching, accountability plans and disciplinaryaction.

  • Creates an environment thatfosters staff and leader satisfaction and excellence in performance

  • Communication

  • Model behavior consistent withthe credo, mission, vision, and values of the enterprise through leading,coordinating projects, innovating, initiating improvement, and developingnew programs. Likewise, model appropriate behavior in all interactionswith patients, families, and staff.

  • Communicate within and acrossdepartments to maximize effectiveness, efficiency and information sharing.

  • Create an environment thatencourages and supports self-development and learning for all staff.

  • Promote Shared Governance modelthroughout the PCC.

  • Attend quarterly PCC Leadershipteam meetings.

  • Meet at least monthly with themembers of the PCC leadership team to review clinical performance data.

  • Compliance and Regulatory

  • Review, approve, communicate,and implement clinical protocols, policies and procedures, in an effort tofacilitate efficient and effective practices.

  • Responsible for coordinatingand ensuring regulatory compliance with all State/Federal and JCAHOstandards as evidenced by successful surveys and inspections.

  • Maintain readiness for internaland external survey/inspections by assuring that all faculty and staff areknowledgeable of regulatory standards applicable to their work andensuring that standards are met within the PCC to assure ClinicalEnterprise accreditation/licensure.

  • Growth and Business Development

  • Develop and coordinate thestrategic growth objectives for the PCC to meet the mission for VUMC.

  • Responsible for craftingoperational plans to achieve target performance and growth.

  • Evaluate changing demographic,legal and technical developments in the field and initiate new or enhancedprograms responsive to such needs.

  • Engage the medical staff,employees, and community to seek innovative program enhancements thatbenefit the community and financial health of the PCC.

  • Finance

  • Reduce operational costs andincrease revenues based on knowledge of market trends, operatingprocedures and reimbursement matters.

  • Participate in the preparationof the annual operating budget, including direct labor, material andsupplies, services, equipment maintenance and replacement.

  • Ensure financial targets aremet or exceeded.

  • Evaluate organizationalfunctions and structures to best determine the allocation and utilizationof resources.

  • Coordinate capital purchasedecision-making within the PCC to align with strategic goals.

  • Performance Development

  • Coordinate the development ofperformance standards, objectives, evaluations, appropriate pay andopportunity for growth and development of staff.

  • Adapt and align organizationalstructures to optimize efficient and effectiveness of services.

  • Quality and Service

  • Review PCC performance inrelation to established goals, implementing changes to effect continualimprovement in the services provided.

  • Create and exceed servicestandards utilizing key service dimension and from knowledge ofpatient/customer expectations and best practice.

  • Monitor patient satisfactionscores for the PCC and collaborates with other leaders to develop andimplement action plans to address issues.

  • Standardize services,processes, resources, and practices where appropriate to improve efficiencymaximizing continuity of patient care while maintaining professionalstandards within disciplines and across the PCC.

  • Lead activities related toperformance improvement, and risk management programs in order toestablish and meet clinical quality goals, effective cost management, andpatient satisfaction.

  • Lead the development andimplementation of work systems, with a focus on enhancing systemreliability.


  • Master's Degree (or equivalent experience)Nursing,

  • MBA/MHA preferred and 10+ years’ experience

    Licensure, Certification, and/or Registration (LCR):

Physical Requirements/Strengths needed & Physical Demands:


  • Occasional: Sitting: Remaining in seated position

  • Occasional: Standing: Remaining on one's feet without moving.

  • Occasional: Walking: Moving about on foot.

  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

  • Occasional: Push/Pull: Exerting force to move objects away from or toward.

  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

  • Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.

  • Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.


  • Occasional: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

  • Frequent: Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry.

  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

Environmental Conditions

Job Executive

Organization: VMG Executive Leadership 303404

Title: Associate Operating Officer, Vanderbilt Ingram Cancer Center

Location: TN-Nashville-The Vanderbilt Clinic (TVC)

Requisition ID: 1805341

Vanderbilt University Medical Center is committed to principles of equal opportunity and affirmative action.