Vanderbilt University Medical Center Senior End User Engineer - Virtual Deskstop in Nashville, Tennessee

Discover Vanderbilt UniversityMedical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Senior End User Engineer (Virtual Desktop)

  • Serve as the VUMC IT Desktop Engineering virtual technical support for the VUMC IT Enterprise in support of over 30,000 Virtual Machines in 2 data centers.

  • Sustain the Virtual Environment.

  • Support major incidents pertaining to Virtual infrastructure.


Must have 5+ years’ experience at the Enterprise level with experience using the following:

Active Directory

Understand Change Management/ITSM processes


Support all Windows OS versions

MS Office proficiency


  • Performing daily system monitoring.

  • Support on- call rotations.

  • Performing advanced troubleshooting and root cause analysis to expedite incident resolution.

  • Develop scripts to gain efficiencies for reporting and automating repetitive tasks.

  • Proficient in VMware Horizon Suite.

  • Develop vROPs for VMware Horizon View reports for performance, troubleshooting and capacity planning.

  • Provisioning and cloning virtual machines as needed.

  • Maintaining and restoring virtual machine snapshots.

  • Support upgrade requests and apply monthly security patches to the virtual desktop images.

  • Responding to support calls both during and after business hours / weekends / holidays / shutdowns.

  • Update standard operations documentation, operating procedures and user guides.

  • Collaborating with customers, application owners, and other teams as necessary for projects, tasks and customer support.

Minimum Qualifications:

  • Bachelor’s Degree in Computer Science, Information Technology or related discipline and 5 years of VMware engineering experience or have a minimum of 10 years of experience using VMware Horizon Suite.

  • Able to pass VUMC background checks, preferred a Public Trust clearance.

  • Certifications: VMware-Certified Professional (VCP7-DTM)

  • Experience:

  • vRealize Operations (vROPs) for VMware Horizon View.

  • 2 years of hands-on experience with PowerShell and other scripting languages.

  • Knowledge of load balancing, Disaster recovery and high availability.

  • Interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications.

  • Drive efficient resolution of all incidents through analytical and structured approaches to problem solving.

  • In-depth understanding of Active Directory, DNS and other Windows core services.

  • Ability:

  • Learn new products and technologies.

  • Research solutions for various business needs and technical problems; this includes evaluating alternatives and providing recommendations.

Preferred Experience:

  • Antivirus technology

  • Workstation virtualization technology, such as VMware or Hyper-V

  • WorkSpace One

  • AirWatch

Bachelor's Degree (or equivalent experience) and 5 years experience

Physical Requirements/Strengths needed & Physical Demands:

  • Sedentary category requiring exertion up to 10 lbs. of force occasionally and uses negligible amounts of force to move objects. Sedentary work involves sitting most of the time.


  • Occasional: Standing: Remaining on one's feet without moving.

  • Occasional: Walking: Moving about on foot.

  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

  • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.

  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.

  • Frequent: Sitting: Remaining in seated position

  • Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.

  • Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.

  • Frequent: Bimanual Dexterity: Requiring the use of both hands.


  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information

  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

  • Continuous: Smell: Ability to detect and identify odors.

Environmental Conditions

Job Information Technology

Organization: VUMCIT DTE Infrastructure 108096

Title: Senior End User Engineer - Virtual Deskstop

Location: TN-Nashville-3401 West End Ave

Requisition ID: 1808706

Vanderbilt University Medical Center is committed to principles of equal opportunity and affirmative action.